Delivery & Shipping Policy

Our Guarantee

We guarantee that all contact lenses will be shipped free of any manufacturer defects and will be packaged and sealed in the manufacturer's original sterile vials and box. Lenses from all manufacturers may vary in opacity and color from time to time and cannot guarantee that the opacity of the lenses will not change in time or between the manufacturers' manufacturing cycles or lot numbers.

Order Cancellation

Order cancellation requests will be considered, but are not guaranteed. This is because we work around the clock to ship out orders as quickly as possible, and we cannot cancel an order once it has been dispatched.

Shipping & Delivery*

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. All of our shipping options include tracking and ship within 24  to 48 hours except for pre-order items which may take additional time for dispatch.

UAE Deliveries
Express Delivery 1-2 Business Days AED 20 

GCC Shipping
We offer delivery to all GCC countries: Qatar, Oman, Saudi Arabia, Kuwait and Bahrain
EMS Mumtaz 5-10 Business Days $15 (includes tracking)
Fedex/DHL Priority 1-3 Business Days $25 (includes tracking)

Lebanon Shipping
Fedex/DHL Priority 1-3 Business Days $15 (includes tracking)

USA Shipping
Express Mail 7-10 Business Days $22 (includes tracking)
Fedex/DHL Priority 3-4 Business Days $29 (includes tracking)

Canada Shipping
Fedex/DHL Priority 3-5 Business Days $25 (includes tracking)

UK Shipping
Express Mail 7-10 Business Days $19 (includes tracking)
Fedex/DHL Priority 1-3 Business Days $25 (includes tracking)

Australia Shipping
Fedex/DHL Priority 3-5 Business Days $25 (includes tracking)

International Shipping
Fedex/DHL Priority 2-5 Business Days $30 + depending on your location and will be calculation at checkout (includes tracking)

IMPORTANT NOTE: Please track your packages. Luxe Lenses is not responsible for lost or stolen shipments. The package or a notice of attempted delivery may/will be left at your front door by the delivery courier if no one is home to receive it. We have no control over what happens to your package once the delivery courier delivers it. We do not replace or refund orders that are scanned "delivered" by Fedex, DHL or USPS.

USA Orders: If there is a problem with your package delivery or tracking number, please contact Fedex, DHL or USPS directly.
Fedex: 1-800-GoFedEx, DHL: 800-CALL-DHL, USPS: 1-800-ASK-USPS

Customs Duties & Taxes

To avoid unexpected customs fees or duties, check with the customs department in your country about its importation policies. Luxe Lenses is NOT responsible for any sales taxes, customs duties or other import fees charged by your customs department. The shipment time may change according to various circumstances that are beyond the control of Luxe Lenses, and you are required to check the status of your shipment(s) by using the tracking number(s) provided. Luxe Lenses will not be responsible and will not be required to pay any payment or refund a payment, that will be required to be paid by you as a result of any delay or problem with the customs department in the shipment's destination country and/or any other problem that may occur during or after the shipment has reached its destination and any delay before the shipment has reached its destination. Luxe Lense will not be liable in any way to any kind of custom tax payments that the customer was required to pay in order to receive the shipment when it arrives to its destination. Luxe Lenses can not control or take into account custom tax regulations in various countries all over the world and as a result the customer is responsible for any custom tax payments, or any other payments, as required according to the regulations of the relevant authorities in the destination of the shipment.

Refused/Unclaimed Packages

For packages that are not received or collected within 7 days (or 3 attempted deliveries by FedEx or DHL), we cannot issue a refund unless the package returns back to Luxe Lenses. Once the package is returned, all return costs will be deducted from the total refund amount to cover our cost of shipping, return shipping and administrative fees. In many cases abandoned packages are not permitted by customs/import agents to be returned back to Luxe Lenses. Instead they will label the package "abandoned" and send it to be destroyed. In this case we are not able to refund your order and the case will be closed.

If you refuse a shipment from Luxe Lenses, you are responsible for the original shipping charges, any import fees, duties and/or taxes that are incurred on the package, and the cost of returning the package to us. This amount will be deducted from your merchandise refund. In the instance that the return fee exceeds the amount of the merchandise plus shipping costs, the package will be abandoned and you will not be refunded.

Incorrect /Insufficient Address

If your order is returned to us due to an incorrect or insufficient address, you are responsible for the original shipping cost. This amount will be deducted from your order.

* Please note that the shipping time frame provided above is estimated and delays due to customs and import regulations are possible and out of our control.