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TERMS & CONDITIONS
When ordering from luxelenses.com you are confirming that you have consulted your Eye Care Specialist and are FULLY aware of how to care for soft contact lenses. If lenses are damaged due to incorrect lens care, we will not be held liable. Your contact lenses can be worn for up to 10 hours a day.
Due to the delicate nature of contact lenses we do not accept any exchanges or returns. All sales are final. Please read our return policy here.
We guarantee that all contact lenses will be shipped free of any manufacturer defects. All lenses are factory sealed and will not have any damage prior to being opened. Please thoroughly inspect and check from the glass bottle or blister pack prior to opening in order to identify any damage or tears as these are visible immediately. Once you open the seal we will not be liable for any damage that results thereafter.
We cannot refund, exchange or replace lenses if a customer does not LIKE the final color of the lenses on their eyes or changes their mind about the color. The color of contact lenses may vary in reality because your natural eye color and skin tone determines how the lenses will look on YOU. Please do your research online or by checking our Instagram page @luxelenses BEFORE placing your order to ensure that you have a better idea of how the lenses will look on you. Read our blog post about color outcome with contact lenses here.
Please ensure that you read and follow our Contact Lens Care Instruction carefully before opening the seal on your new contact lenses. Once the seal is broken there is absolutely no exceptions for returns or exchange of contact lenses.
Please note that shipping delays due to customs and import regulations are possible and out of our control.
Luxe Lenses is not responsible for lost or stolen shipments. Your package or a notice may/will be left at your front door by the delivery courier if no one is home to receive it. We have no control over what happens to your package once the delivery courier delivers it. We do not replace or refund orders that are scanned "delivered" by Fedex, DHL or USPS.
International orders can incur duties and taxes that are determined by the customs agency within your country. Luxe Lenses will not be responsible for the payment of any sales taxes, import duties or other taxes and fees charged by your customs department
For packages that are not received or collected within 7 days (or 3 attempted deliveries by FedEx or DHL), we cannot issue a refund unless the package returns back to Luxe Lenses. Once the package is returned, all return costs will be deducted from the total refund amount to cover our cost of shipping, return shipping and administrative fees. In many cases abandoned packages are not permitted by customs/import agents to be returned back to Luxe Lenses. Instead they will label the package "abandoned" and send it to be destroyed. In this case we are not able to refund your order and the case will be closed.
If you refuse a shipment from Luxe Lenses, you are responsible for the original shipping charges, any import fees, duties and/or taxes that are incurred on the package, and the cost of returning the package to us. This amount will be deducted from your merchandise refund. In the instance that the return fee exceeds the amount of the merchandise plus shipping costs, the package will be abandoned and you will not be refunded.
If your order is returned to us due to an incorrect or insufficient address, you are responsible for the original shipping cost. This amount will be deducted from your order.