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Due to the nature of our product we do not accept returns, exchanges, or refunds. All sales are final.
Order cancellation requests will be considered, but are not guaranteed. This is because we work around the clock to ship out orders as quickly as possible, and we cannot cancel an order once it has been dispatched.
We guarantee that all contact lenses will be shipped free of any manufacturer defects and will be packaged and sealed in the manufacturer's original sterile vials and box. Lenses from all manufacturers may vary in opacity and color from time to time and luxelenses.com cannot guarantee that the opacity of the lenses will not change in time or between the manufacturers' manufacturing cycles or lot numbers.